USI Total Care™ is a comprehensive service, maintenance and life cycle management system. It gives you everything you need to maximize return on investment, minimize downtime, and plan for the future. The USI Total Care™ program allows you to select services ‘a la carte’. This means that you select services based on need, budget and risk profile. USI Total Care™ is not limited to system components added by USI…it includes as many systems as you want included. Keep your mission critical systems running smoothly, inquire about USI Total Care™ today.
Reduced Labour Rates
Members enjoy a substantial reduction in ALL labour rates (regular hours, after hours and new product installation). When we become intimate with your system and your needs, we become more efficient. We pass savings on to you.
Remote Service & Priority Response
No hold time during regular business hours. Tier 3 technicians available after hours – guaranteed 60 minute response or less. Emergency response to site in 4 hours or less. Health monitoring PC provided for emergency service – when your systems go down, we’ve got your back.
Live Health Monitoring
Critical systems constantly self-diagnose and report. Our unique analytic system gathers these reports, examines them for tell tale signs of potential failure and then advise us. We investigate and act proactively to virtually eliminate downtime.
Annual On-site System Maintenance
We visit site and perform a comprehensive cleaning of servers, workstations, switches, camera enclosures, dust filters and more. We test and replace batteries, apply critical system patches, and force password refresh to maintain security. Maintained systems extend equipment life.
Even More World Class Services To Choose From
Warranty extensions, alarm monitoring, fire monitoring, monthly training, penetration testing, cyber security analysis/investigation, and more. Data integration between CCTV, HVAC, Access Control, Temperature monitoring and more. Anything you need, let’s talk. We are excited to solve your business problems.
USI Total Care™ Stats
Issues resolved via remote service
Accuracy in predicting component failure before it happens